In an event your online order doesn’t suit you, and your request is within the 14 days of purchase, we will offer you a refund or a comparable product, better suited to your needs. Please get in touch with our customer service team on 018018000 to discuss. Have a read of our returns policy below:
At Beanbags.ie, we want you to be totally happy with your new beanbag, so if for any reason the beanbag does not suit your needs, you can return a product to us for free within 14 days of your purchase. Just send an email to our Customer relations team on [email protected] and we will send you out a returns label. Please note we can only offer a full refund of the purchase price when a product is returned to us in the same condition as it left our store, with no signs of use, and in original packaging. (if you feel you are unsure from the start, please open the package carefully so that you can reuse the package. Otherwise let our team know that the shipping package is not reusable.
If you wish to return the product outside of the 14 day period, but the item is in perfect condition and unused, please contact our sales team to discuss. There may be a pick up charge if the return is successful.
Faulty Product: If your item appears faulty within our 1 year warranty period, we will happily repair or exchange the product promptly. A refund or replacement cannot be processed until we receive the item to our returns department. You can bring the item to our store for immediate resolution or we can arrange a collection. Please get in touch with our customer service team on 018018000 or send images of the problem to [email protected]
Damage on Delivery
If the item is noticeably damaged on delivery and the packing has not protected the product (most likely due to mishandling in transit) please refuse to sign for the item and have it returned to our warehouse. Please call us on 01 801 800 and let us know about the issue and we will inspect the item and arrange a replacement. If you notice the item is damaged or faulty on opening please contact us as soon as possible so that we can arrange collection and replacement, repair or refund of the item free of charge. This does not affect your statutory rights
Terms and Conditions of a Return of your product
- The product must be in perfect resellable condition.
- The item must be wrapped in its original shipping package, or otherwise the beanbag must be wrapped suitably for shipping.
- Please bring your beanbag to your nearest post office with the return label attached, there will be no charge requested.
- Refund may not be given until the item has returned to our store and inspected.
Once the item has been inspected, we will reimburse to you the purchase cost payment received from you. If we notice the item is damaged due to mishandling or through use, we may deduct the value loss of the product from your refund. (Investigation will be based on condition of the wrapping, the item may be have been damaged during transit.)
We will process your refund not later than –
(a) 14 days after the day we receive back the product, prior to inspection.
(b) if no goods were supplied, 14 days after the day you informed us to cancel the order.
We will arrange your refund using the same method of payment as you used for the original purchase. We may need to contact you again for your card details but no extra charges will be made in this process.